Support

How to Reach Us

For support with Slowbern games, this website, playtests, demos, or account-related questions, email support@slowbern.dev.

What to Include

Including the right details helps us resolve issues faster. When relevant, send:

• The game or page you are contacting us about
• Your platform or device
• A short description of the issue
• Steps to reproduce the problem
• Screenshots, videos, or error messages if available

Bug Reports and Technical Issues

If you are reporting a bug, include your operating system, storefront or launcher, game version, and anything that consistently triggers the issue. Crash details and reproduction steps are especially useful.

Storefront Purchases and Refunds

Purchases, billing, and refunds are usually handled by the storefront where you obtained the game, such as Steam, itch.io, the App Store, or Google Play. If your issue involves an order, refund, or entitlement problem, contact the storefront first and then email us if you still need help.

Response Times

We review support requests as quickly as practical, but response times may vary depending on release schedules, weekends, holidays, and support volume.

Privacy

If your message involves personal data or privacy concerns, see our Privacy Policy. Support emails may be retained only as long as needed to respond, investigate issues, and maintain support records.